Customer Care / CRM Executive (Work from Office)

Description

We are looking for smart and intelligent candidate to handle all communications and queries from customers across multiple social media channels for brand’s own e-commerce portal.. He/She will be mainly responsible to perform the following duties:

Responsibilities and Duties:

• Ensure a delightful experience for online shoppers.
• Escalating and resolving areas of concern as raised by clients.
• To answer calls/replying in social media professionally and provide the required information about the products/order/shipping/courier details
• To maintain records of customer interactions and report them accordingly.
• To ensure that all the calls are monitored properly, queries are answered and problems are resolved in a timely manner
• Liaising with internal departments to ensure client queries/concerns are addressed effectively.
• To handle all the queries and the complaints of the customers and resolve any issues in a professional manner.
• To further refer any unresolved customer grievances or requests to specific departments for investigation.
• Provide timely and correct responses on social media and support portal.
• Handling customer care calls
• Ability to understand and give suitable response from the templates.
• Need to give quick responses from 10am-8pm through chat support portal and on social media platforms simultaneously.
• Ability to understand the query correctly and forward to concerned departments internally.
• Ability to understand the collection name by seeing the image of the product.
• Ability to understand the query correctly and reply with correct template from pregiven templates.

Prerequisites:

• Atleast 1-2years relevant experience.
• Excellent verbal and written communication skills in English, Hindi & Telugu(neutral accent) (Hindi & Telugu only verbal)
• Ability to understand International accent.
• Pleasing personality with the ability to understand client needs and also execute the same.
• Ability to type fast and without any typos(mobile and PC)
• Well versed in MS Office- Excel/Word/Power Point
• Availability of a quiet work environment and IT infrastructure at home (computer, fast broadband connection, etc)
• Attention to detail
• Good telephone and email etiquette.
• Good listener
• Good problem-solving skills
• Ability to work under pressure.
• Good knowledge of MS Office for report generation.
• Hyderabad local resident.
• Able to work from office @ Rd#10 Banjara Hills.
• Ability to work up to 2 hours(1 hour in 1st hour and 1 hour in 2nd half) each on Sunday’s and holidays from home.

Job Type: Full-time

Salary: ₹15,000.00 - ₹20,000.00 per month

Schedule:

• Day shift
• Fixed shift